6. B2C and consumer rights
If you are a consumer in the EU, before the contract is concluded I provide information about the provider, address, main characteristics of the service, price including taxes, timeline, payment, complaints and the right of withdrawal. This information may be in the proposal, invoice or correspondence.
For a distance contract, EU consumers have 14 days to withdraw without giving a reason. The period starts on the day the contract is concluded. To withdraw, email webdevs09@icloud.com or message me on Telegram and use the withdrawal form below.
If the service starts before the 14-day period with your express consent and acknowledgement that you lose the right of withdrawal, the right is lost after the service is fully performed. For custom development and digital content this is confirmed separately before work begins.
The right of withdrawal does not apply to services fully performed with your prior express consent, or to digital content already supplied and not delivered on a tangible medium, where the law allows that exception.
Complaints are accepted by email and Telegram. I will reply within a reasonable time and no later than 30 days. If the issue is not resolved, you may contact your local consumer protection authority or a court. Mandatory consumer rights in your country of residence are not limited by these terms.